Hours of Operation:
- Monday-Thursday
- Friday
- Saturday
- Closed Sunday
Available Services:
Member Services Team:
- Assistance with consumer and business accounts
- Open a new account or add a new suffix to an existing account
- Account maintenance:
- Name change
- Address change
- Payroll allocations
- Add or remove associates
- Update Courtesy Pay preference
- Update Overdraft Protection preference
- Wire transfers
- Stop payments
- Payday lending
- Loan payments and payoffs
- Account and Routing Number inquiries
- Open and transact on Share Certificate Drafts
- Open and transact on traditional IRA's and ROTH IRA's
- Open and transact on a Health Savings Account (HSA)
- Travel and purchase exemptions on debit cards
- YOUR$ digital banking password resets and troubleshooting
Consumer Loans Team:
- Applications and assistance with personal and vehicle loans.
Mortgage Loans Team:
- Applications and assistance with Mortgages and HELOC loans.
Get Started
Google Chrome is the required browser to use tvfcuLIVE Stream. Other browsers (Internet Explorer, Firefox, Safari, etc.) are not supported. You must have a working webcam and microphone to use tvfcuLIVE Stream on a desktop computer, and tvfcuLIVE Stream will test for both camera and microphone prior to connecting to a Personal Consultant.
Download the mobile app here:
iPhone Android
Here are detailed steps on how to proceed with any requests to delete your account and information on the data removed and retained during this process.
Steps to Request Account Deletion
Contact us to request that you would like to delete your video banking account by any of the methods listed below:
• Secure message from within the Your$ mobile app (Login, go to More in the bottom right, and select Message Center)
• Call us at 423-634-3600
• Video Chat with us through our tvfcuLIVE Stream video banking
Data Deletion from the App
When you request the deletion of your account, the following data will be deleted:
• Personal Information: All personally identifiable information such as your name, email address, and phone number.
• Transaction History: All records of your financial transactions within the app.
• App Usage Data: Any data related to your interactions and usage of the tvfcuLIVE Stream app.
Use tvfcuLIVE Stream to video chat with a personal consultant when you want to open an account or need help with your existing account. We know life is hectic, and here at TVFCU we want to make it easy for our members to connect with us. With tvfcuLIVE Stream, you can receive the personal touch of account services from any smart phone* or desktop. * Data service charges may apply through your wireless carrier.