Online24 BillPay
Online24 BillPay is part of Online24 & eBusiness24 and offers the convenience of paying your bills over the Internet, directly from your Credit Union account. This feature will require that you have a share draft (checking) account with the Credit Union.
If you have questions about payments made through the BillPay system, you may open an inquiry within the system or call the following toll free number: (866) 234-5372.
Payees and Payments:
In Online24 BillPay, the Bill Pay Payment Center page streamlines the major BillPay functions on one page, including:
- A list of all your payees
- Ability to group your payees into categories
- Pending payments
- Selection boxes for $ amount and pay date to streamline payment scheduling
- Bill reminders
- eBills
Payment Processing:
Electronic Payments – Funds are withdrawn from your account on the SAME DATE that payees receive your payment. No more 1-day payment delay – Simply choose the PAY DATE and it all happens on the same day! Over 82 percent of payments will process electronically.
Paper Check Payments – 3-4 business day processing time. Paper check payments are mailed to your payee through U.S. Mail and the funds don’t come out of your account until after your payee processes the payment. Paper check payments are necessary when the payee does not accept electronic payments and we cannot change the way payees receive payments. But, just like any of the checks you write, the BillPay checks will be available for viewing within Online24.
Q: When will the funds from bill payments be deducted from my account?
A: Unlike the old system, which deducted funds early on the “Withdraw On” day you scheduled, the new system will deduct funds on the day the payment is received by your biller. It is important to keep this in mind, so you don’t think those funds are available to you, which might cause you to overdraw your account.
Q: Can I arrange to have my billing statements sent to me electronically?
A: One of the features of our new system is Online24 Bill Presentment. This enables you to completely automate your billing by receiving your bills electronically, if your biller offers e-bills.
Q: Who can I pay with the new system?
A: You can pay anyone in the United States who you would normally pay by check. This includes paying bills, but it also includes sending money to people.
Q: Will the new system store bill payment history?
A: Yes. Beginning May 11, the new system will build up bill pay history going forward. On an ongoing basis, it will retain 18 months of history.
Q: Will my bill payment history be transferred over?
A: Unfortunately, your current bill payment history will not be available on the new system. Paid bills will appear in your account history, but not in Online24 Bill Pay. You can, however, retain previous bill pay history by printing it from the current Bill Pay – History menu before May 10, 2011.
Q: Will the new system make any payments I have scheduled for after the conversion date?
A: Yes, provided that we are able to convert the appropriate payees. Please review all of your payees following the launch on May 11.
Q: Will my bill payees carry over after the conversion?
A: The majority of bill payees will be transferred over to the new system. However, in rare cases, payees may not be converted successfully. We encourage you to make or print a list of payments/payees for your reference prior to May 9, 2011.
Q: Why do I get an error message when I attempt to access the Bill Pay tab?
A: This may be due to several things. Here are some suggestions:
- You must have a checking account to use Bill Pay.
- Our new Bill Pay site requires that you have a valid email address on file. Please visit the Self-Service tab and update your email address from the link in the Personal Information box.
- An issue has also been identified with Bill Pay when your account name has exceeded a certain number of characters. Please check your account names from the Manage Account Preferences link in the Self-Service section. If you have a checking account that exceeds 30-characters, you may be able to shorten the nickname of that account and access the Bill Pay feature.
Q: How do I set my preferred checking account for BillPay?
A: Please note: If you are a Bill Pay User and have Multiple Draft Accounts, please pay particular attention to the Pay From account in the top section of the Payment Center. To set your preferred account select the account in the Pay From box and check the Make Preffered Account check box, then schedule a payment before leaving the Payment Center. Here is a step by step of this process.
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Once you’ve logged into Online24 BillPay, select the account you wish to make your payments from. If you would like this account to be the “preferred” account used for these particular payments be sure to check the “Make Preferred Account” box.
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Go through each of your Billers that you would like to pay from the account you selected earlier and add the amounts and dates for each of these.
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Once you have selected the account that you would like to make the payments from and set up all the payments that you would like to make, click the “Make Payments” button.
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On this screen review that all your information is correct. Once verified you can click on the “Submit Payments” button.
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The Payment confirmation screen will detail all the payments you’ve just submitted and will include a confirmation code for your records. Click the “Finished” button. You’ve just made your payments with Online24 BillPay.
