Setting up mobile banking for the first time might seem confusing at first. Especially if you enable all of the mobile banking options at the same time. The information below explains each step and message you will receive along the way. Lets get started.
Enroll in Mobile Banking
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To do this simply…
- Login in to Online24.
- Click on the “Self Serve” tab.
- Select “Sign Up / Manage My Mobile Money”.
- When presented, accept the terms and conditions.
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Now you can select your Mobile Banking details
- Choose your appropriate time zone.
- Select which accounts you want to have access to with Mobile Banking.
- Give each of these accounts a “texting nickname”. This will help you refer to them easily when texting requests.
- When you click continue you will be asked for your mobile number. Enter it and click next.
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Select your Mobile Banking services
- You have three options and you can choose all of them if you like.
- Text Messaging - Perfect when you don’t have an internet-ready phone.
- Mobile Browser - For those with an internet-ready phone but not a supported app.
- Downloadable Application - Great for iPhone, BlackBerry, and many other devices.
- Once you have made your selections click “Next”.
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Activate your mobile phone
- You should have received a text message with your Mobile Banking activation code.
- Enter this code on the current page and click activate.
- You are now going to receive separate text messages for each of the services you selected. The sections below will explain each of them.
Download Mobile Banking Application
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This is the text message specifically for downloading the TouchBanking Mobile application. Click the link to start the process.
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This screen gives important instructions about how to activate the Mobile Banking application. If you do not follow these instructions exactly, the Mobile Banking App may not work properly. Click the link.
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The app store will open the install screen for the app but you will most likely get a text while that is loading. Close this text and we will return to it very soon.
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Continue with the installation process. When the app has downloaded, do not open it yet. This is where the above text comes into play.
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Open the previous text (like the one shown here) and click the link. This will open the Mobile Banking application.
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Once the application has loaded you should be presented with your TrueStamp that you selected through Online24 and a place to enter your password. Enter your password and you’re done.
Mobile Browser Banking
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This is the text message specifically for accessing Mobile Browser Banking. Click the link to access the site.
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You will then be presented with the Mobile Browser Banking homepage. This page is unique to you so it is strongly suggested that you bookmark this link so that you won’t have to request it again in the future. Click “Log In” and you will be presented with your TrueStamp that you selected through Online24 and a place to enter your password. Enter your password and you’re done.
Text Banking
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