eStatements

What are eStatements?

eStatements are a convenient and secure way for you to receive your TVFCU statements from within Online24.  Traditional paper statements have some disadvantages such as getting lost in the mail or stolen from a mailbox .  They also use up precious natural resources.  eStatements are secure, convenient, generally arrive more quickly than paper statements, you can print your eStatements from the privacy of your own home,  or simply save the eStatement to the hard drive on your computer.  Of course, the last 15 statements will be available for viewing/printing from within Online24. The best part is that eStatements are FREE!!

How does it work?

Enrolling in eStatements stops you from receiving traditional, mailed paper statements.  When you enroll in eStatements, you will login to Online24 and retrieve the statement from within the security of our site.

Note:

We don’t send your credit union statements through regular unsecured email because email is not a private or secure form of communication.  When you login to Online24 there are several layers of security that you must pass through in order to access your accounts. Once you pass through those layers of security then you can be assured that your statement (and financial information) will remain completely private. eStatements are offered in PDF format.

PDFs require Adobe Acrobat Reader™.

Don’t have the FREE Adobe Acrobat Reader™ software on your machine?

Click on the Get Adobe Acrobat Reader™ icon and go to the Adobe web site to download the FREE software.

Get Adobe Reader

Receiving eStatements:

If you wish to RECEIVE eStatements:

If you are currently receiving paper statements and want to begin receiving eStatements, you must login to Online24 and accept our eStatements Agreement.   Note:  It may be necessary to scroll to the bottom of the eStatement pop-up window to see all the buttons AND any pop-up blockers must be turned off to view eStatements (these can be turned back on after viewing the eStatements).  If you do not have login information for Online24, you can either contact our Call Center at (423) 634-3600 or visit your nearest branch for assistance.

Once you are logged into Online24:

  1. Click on the Accounts Tab and then look for the eStatements sub-tab.
  2. Click the View eStatements button.
  3. A new Window will open.
  4. Click the Register button.
  5. Type first name.
  6. Type last name.
  7. Confirm email address (*email address IS required).
  8. Click Submit.
  9. Click YES to accept the electronic disclosure agreement.
  10. The last 15-statements should be immediately available!