Culture

Tennessee Valley Federal Credit Union is proud of the dynamic and comfortable work environment that we have created. Through visionary leadership we have a robust model for operational success.

With just a few exceptions, TVFCU branches are the embodiment of our progressive nature by the setup of the POD stations where the majority of member transactions are performed. Our employees have been emphatic in their affinity for these workstations over a traditional teller window approach. This setup has proven to be effective in eliminating barriers and enabling our Financial Consultants to deliver outstanding service everyday.

Our Mission

…to make every Credit Union encounter a delightful experience; to educate train and empower our staff to exceed member expectations; to offer a menu of financial products and services personalized to fulfill the needs of a diverse membership; to preserve the best of yesterday’s values and traditions while embracing technology that improves service delivery and adds value to membership; to make information available that members can use to make educated decisions; to embrace opportunities to serve the needs of small business; to ensure the long-term safety and soundness of the Credit Union.

Our Values

Integrity | Honesty | Flexibility | Teamwork | Leadership | Accountability | Relationships

Commitment to Training

We are committed to training our teams to be fully knowledgeable of the products and services that we provide. TVFCU offers an industry recognized operational training program for those who join our member services teams. Additionally, all new employees participate in an highly interactive new hire orientation (NEO) with TVFCU to gain the perspective of our senior staff, recognize the opportunities ahead and learn what sets us apart from other financial institutions. Finally, our Online University provides on demand training on an array of topics from industry specific regulations to computer knowledge.