Contact Us

Call Member Services

634-3600 (800-634-3600 nationwide)

Call Center Hours (ET)

  • Monday, Tuesday, and Thursday from 8:00 am to 5:00 pm
  • Wednesday from 9:00 am to 5:00 pm
  • Friday from 8:00 am to 6:00 pm
  • Saturday from 9:00 am to 1:00 pm

For Online Fraud or Abuse

If you feel you have discovered any scam or fraud related incident mentioning Tennessee Valley Federal Credit Union please email us at

Email Our Support Staff

Important Note:

  • Never E-mail your account numbers, PIN or social security number. E-mail is NOT SECURE. Use Online24 to send us secure information. If you can’t access Online24, call us, fax us or send us an E-mail with your name and phone number and general inquiry only.
  • Contact us immediately if you ever suspect fraud, or receive suspicious E-mails or phone calls about your Credit Union accounts.


PLEASE NOTE: We will make every attempt to answer your messages by the end of the next business day. Please don’t use this email address for emergency requests.  Instead, please contact our Call Center at (423) 634-3600 during regular business hours.

Some Additional Important Phone Numbers for TVFCU Cards

  • To report a lost/stolen TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436
  • To dispute a charge or report a fraudulent transaction on a TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436
  • To add a travel exception on a TVFCU Visa debit/check card:  1-866-234-6436
  • To report a consumer TVFCU credit card (Visa or American Express) lost or stolen: 1-800-558-3424
  • To report a business TVFCU credit card (Visa or American Express) lost or stolen: 1-800-552-8855

WorldPoints® Redemption

WorldPoints® Redemption Center 1-800-433-5662

MyConcierge-24-hour personal assistance 1-800-435-7291

From International Locations, Call Collect 1-302-457-1650