Contact Us

Call Member Services

634-3600 (800-634-3600 nationwide)

Call Center Hours (ET)

  • Monday, Tuesday, and Thursday from 8:00 am to 5:00 pm
  • Wednesday from 9:00 am to 5:00 pm
  • Friday from 8:00 am to 6:00 pm
  • Saturday from 9:00 am to 1:00 pm

For Online Fraud or Abuse

If you feel you have discovered any scam or fraud related incident mentioning Tennessee Valley Federal Credit Union please email us at abuse@tvfcu.com

Email Our Support Staff

Important Note:

  • Never E-mail your account numbers, PIN or social security number. E-mail is NOT SECURE. Use Online24 to send us secure information. If you can’t access Online24, call us, fax us or send us an E-mail with your name and phone number and general inquiry only.
  • Contact us immediately if you ever suspect fraud, or receive suspicious E-mails or phone calls about your Credit Union accounts.

Email: support@tvfcu.com

Some Additional Important Numbers

To report a lost/stolen TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436

To dispute a charge or report a fraudulent transaction on a TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436

To report a TVFCU VISA credit card or TVFCU MasterCard, lost or stolen: 1-800-635-0581

WorldPoints® Redemption

WorldPoints® Redemption Center 1-800-433-5662

MyConcierge-24-hour personal assistance 1-800-435-7291

From International Locations, Call Collect 1-302-457-1650