Call Member Services
634-3600 (800-634-3600 nationwide)
Call Center Hours (ET)
- Monday, Tuesday, and Thursday from 8:00 am to 5:00 pm
- Wednesday from 9:00 am to 5:00 pm
- Friday from 8:00 am to 6:00 pm
- Saturday from 9:00 am to 1:00 pm
For Online Fraud or Abuse
If you feel you have discovered any scam or fraud related incident mentioning Tennessee Valley Federal Credit Union please email us at abuse@tvfcu.com
Email Our Support Staff
Important Note:
- Never E-mail your account numbers, PIN or social security number. E-mail is NOT SECURE. Use Online24 to send us secure information. If you can’t access Online24, call us, fax us or send us an E-mail with your name and phone number and general inquiry only.
- Contact us immediately if you ever suspect fraud, or receive suspicious E-mails or phone calls about your Credit Union accounts.
Email: support@tvfcu.com
Some Additional Important Numbers
To report a lost/stolen TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436
To dispute a charge or report a fraudulent transaction on a TVFCU ATM, Visa debit/check, or HELOC card: 1-866-234-6436
To report a TVFCU VISA credit card or TVFCU MasterCard, lost or stolen: 1-800-635-0581
WorldPoints® Redemption
WorldPoints® Redemption Center 1-800-433-5662
MyConcierge-24-hour personal assistance 1-800-435-7291
From International Locations, Call Collect 1-302-457-1650